Important Information

Important Information


Please ensure you are familiar with our full terms and conditions before bidding. DHL services the reseller market, specialising in wholesale stock clearance, primarily selling new or A graded stock (see our grading guide for more information). We are not a retail company, therefore, all sales sit outside the standard consumer legislation. By bidding, you are entering into a legally binding contract to complete payment in accordance with DHL’s terms and conditions. The address listed refers to our office and not where the items themselves are stored. PLEASE TAKE EXTRA CARE WHEN READING THE SHIPPING PRICING AND INFORMATION.


Successful buyers are required to pay the winning bid price, plus a 20% Buyers Premium on top. Please Note: the winning bid price is subject to VAT. Shipping costs will also be included on your final invoice.


Secure Payment

Once the auction is closed, we will email you a ‘Payment Request’ link whereby you can conveniently and securely pay for your items using a credit or debit card. 

To avoid any additional storage or late payment fees, payment is required via this method within 24 hours of the auction closing. Please Note – Items will not be released for shipping until we are in receipt of cleared funds. We do not accept card payments over the phone. Payment must be made via the link in the payment request sent post auction. 

Payments can take up to 24 hours to appear in our accounts once you have paid, shipping cannot be arranged until payment is received in our account.

Descriptions and Images

Please ensure you read all descriptions carefully. Wherever possible, we will use actual photos of the items/lot. On some occasions, we may need to use stock photography. 

Product Grading

The grading system is as follows:

A = New unused stock

B = Customer returns and ex-display stock in virtually "As New" condition & complete with all accessories; or new stock with slightly distressed packaging.

=Customer returns in graded condition with minimal signs of use.  Complete with accessories (may not have instruction books).  May not be in original packaging.

=Customer returns missing some accessories mostly working.  May have more visible signs of use.

= Previously used items in working order but with visible signs of general wear and tear. May have minor faults.

= Untested Returns.

Please refer to our T&C’s for further information on product grading.




Our shipping service provides a convenient and cost-effective delivery solution. Shipping is automatically added to your invoice based on the address information you have provided. Once your payment has cleared, your items will be despatched. 



Parcels (per parcel)

England, Scotland & Wales: £10.

Pallets (per pallet)

England: £52.50

Wales: £62.50

Scotland: £72.50


A £2.00 Clean Air Zone (CAZ) surcharge per pallet will be applied for a delivery/collection within a CAZ: B1-5 and BA1 post code areas.

Where the site allows collection in person**, the collection surcharge of £2 per pallet will be applied to the invoice.


Please note – shipping costs exclude VAT.


Viewing is only available to approved registered bidders and is strictly by appointment only.


*The cost to ship some items may fall outside of our standard rates. DHL reserves the right to adjust shipping charges where applicable   

**Site collection process and requirements must be adhered to. Please contact for more information.



DHL specifically draws to your attention that all goods are delivered in line with RHA Conditions of Carriage (2009), a copy of which can be obtained upon request. Customer may request DHL to arrange transport insurance where available. Please refer to T&C’s for more information.


We would like to take this opportunity to thank you for participating in this auction and look forward to welcoming you back to our future events.


Kind Regards,

Auctions by DHL Team

DHL Supply Chain – Excellence. Simply delivered